Silent Water Diving
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COMPANY DETAILS
Silent Water Diving
11 Methuen Road
Southsea
Hampshire
PO4 9HG
 
e : info@silentwaterdiving.co.uk | t : (02392) 431 660 | m : 07956 803 965
 
 

 
COURSE TERMS AND CONDITIONS

Reservations will only be confirmed upon receipt of a completed and signed Booking Form and payment of ­non-refundable deposit being 25% of the course fee.

For Group Bookings the signatory or organizer accepts all conditions known to all participants. 

Telephone bookings will be deemed provisional for 5 working days, and will be considered cancelled unless the booking form and deposit is received within 5 working days. 

Where a deposit is made by credit card telephone method the booking is only confirmed when the fully completed booking forms is received. 

The full course fees (less any deposit paid) must be paid 5 working days prior to the first day course. 

All or any cancellations must be made in writing. 

Cancellations received within in 48 hours of the commencement of the course will not be subject to refund. However at the discretion of the instructor, the student(s) may be able to transfer to another similar course commencing on a later date within six months. The only exception being that this does not apply to any bookings for boat fees and accommodation, which will be subject to terms & conditions of the relevant operator. 

Check in times will be notified for each course. These check in times must be adhered to. Failure to do so may result in the student(s) not being able to complete the course. 

The Medical Declaration must be completed by all student(s) and submitted with the booking form. The facility will not accept any booking, which is not accompanied by the Medical Declaration, and reserves the right to cancel any booking if the Medical Declaration reveals medical conditions that render the course unsuitable for the student concerned. 

The facility will provide each student with a statement of Safety Policy before the course commences and it is a condition of the booking that students observe the provisions of such statement and any other directions given by the during the course.                          

Students shall be briefed of the safe practices involved in their chosen course. The facility shall not be held responsible for any student deviating from these instructions. And inflicting self-injury, Injury to others, damage to equipment. Or consequential loss however arising. 

Where part of the content of a course is held outside and due to inclement weather that part of the course cannot be held, or is delayed,  cut short , or changed then The facility will not be responsible for any consequential loss or damage or expense incurred to the student, and any refund will be at the discretion of Luke Kierma and subject to any reasonable expenses. 

The facility  will not be responsible for any damage, loss, or injury to students whilst they are travelling to or from, or whilst on any dive site, boat, etc however arising.

In the event of staff sickness, equipment failure, or insufficient students, or other such similar circumstances, which make it necessary for the organisers to cancel a course, the maximum notice will be given and the full monies paid will be refunded.  The facility  will not be responsible for any consequential loss or expense incurred by the student.

Person’s using the equipment of the facility for any diving purpose will be responsible for the said equipment from the time of issue, and any loss or damage to the equipment arising from negligence of the student/hirer will be charged at replacement cost. 

Whilst on a course, if any student is unsure of their obligations or objectives, or are not fully satisfied with the function of the equipment being used, they MUST immediately point this out to the instructor/ course leader. It is understood that unless this is carried out, the student is totally satisfied with all matters and the course will continue at the planned level.   

All students are assumed to have made their own personal (or group) assessment of their physical ability and their level of health, related to the activity being carried out the facility will not be responsible for any incident, which relates to the poor health conditions or injury related to or from the activity concerned. The provision by the student of the Medical Declaration shall not in any way impose any responsibility on the facility in respect of any health conditions referred to in that declaration.    


PRIVACY POLICY

Silent Water Diving is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

When you order, we need to know your name, address, phone number, email address and payment details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

Silent Water Diving offer a great value service, by using our service you agree that we will use your personal information to update you about service updates and new products/services.

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database. We use a technology called "cookies" as part of a normal business procedure to track and process orders. A cookie is an element of data that our customer area sends to your web browser which is then stored on your system.

In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details.

If you have any questions about privacy please contact us at info@silentwaterdiving.co.uk


 
SOME COURSES ARE OFFERED IN ASSOCIATION WITH THE DIVE CONNECTION
The Dive Connection Limited
Unit 2
Fairways Business Centre
Airport Service Road
PORTSMOUTH
Hampshire
PO3 5NU
e : mail@tdc-dive.co.uk | t : (02392) 698 700 
f : (02392) 698 701 | w : www.tdc-dive.co.uk
 

 
COPYRIGHT
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